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|  | | Payment |
| We accept credit card payment through PayPal payment system. We also accept Check and Money Order. (Credit terms are not available)
PayPal payment system supports Mastercard, Visa, Discover, American Express and eCheck.      
Check and Money Order
Tax The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer. Security GuaranteeShopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties. Refund After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and shipping less any re-stocking fees (where applicable). Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. | | | Shipping & Returns |
| All of our laptop batteries are shipped by UPS Ground. | United States | 
UPS Ground First Class Mail (FCM) | Shipping Costs (handling cost included) | Shipping Address | Cost | | USA | Free Shipping | | Hawaii and Alaska | US $30.00 |
| | UPS Next Day Air, UPS 2nd Day Air is also available on request |
| Customer must contact us at 1-888-868-8843 / 1-888-868-TTID if needs to have UPS overnight or UPS second day in the U.S. |
| Return Shipping Charges Regarding UPS charges for retruned merchandise, please refer to the " warranty and return merchandise policy " Thank you. Cross Shipment
Cross shipment (Exchanged battery shipped to the customer prior to the company receiveing the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.
Defective merchandise
We warranty all it's products for a full year from the day of purchase . Defective product will be replaced as soon as we receive it in our facility . We will pay all shipping charges . Please you call our office and obtain an RMA number.
Non defective batteriesIf you are not completely satisfied with our product you can send it back within 30 days from the day of purchase for a full refund. We recommend you inspect all the products that you ordered and keep all the packaging materials.
Returned merchandise must be packed in the original boxes and be in the same condition as they were received.
Before returning the product please call or email our office to obtain an RMA number ( Return merchandise authorization ) . Merchandise will not be accepted without an RMA number.
The shipping cost for the return of non defective batteries will be the customer's responsibility.
| | | Volume Purchasing | | Volume Purchasing pls order online and then email us your order Number, or you can contact us directly at: Our office hours is 9:00 am - 6:00 pm PT | |
